Reservations & Cancellations
For each experience, advance booking is required by contacting the Spa reception or Service.
Free cancellation is allowed up to 24 hours before the appointment. After this time, the full cost of the experience will be charged.
Spa Etiquette
Guests are kindly requested to refrain from smoking and from taking photos or videos. Please respect others’ privacy and tranquility by keeping your voice low and silencing mobile devices. Management accepts no liability for accidents, injuries, or damages resulting from improper use of the facilities or inappropriate behaviour. The hotel also declines any responsibility for theft or loss; guests are therefore advised to store valuables in their room or in the lockers provided in the changing areas. Food and beverages are not allowed in the wellness area, and alcohol consumption is strictly prohibited.
Access is not allowed to individuals in an altered physical or mental state or with health conditions that could pose a risk.
Children
For health and safety reasons, access to the wellness area is reserved for adult guests only. Guests under the age of 18 may access the wellness area only if accompanied by a responsible adult. Access is strictly prohibited to children under 14 years old.
Health Conditions
Guests are kindly asked to inform staff of any health conditions, allergies, or injuries that may affect treatments or the use of the facilities. Please also notify us of any pregnancy so that we can guide expectant mothers in selecting the most suitable treatments and services.
General rules
The sauna may only be used by guests in good health and free from the following conditions:
• hypertension or hypotension, cardiovascular disorders, venous insufficiency, fever, or any inflammatory condition.
• the sauna is not recommended during pregnancy or menstruation.
Guests are kindly requested to follow all instructions provided by our qualified staff regarding the use of the sauna.
For hygiene reasons, a shower is mandatory before entering the sauna. Guests are kindly requested to dry their body thoroughly before entering.
Swimwear, underwear, and any synthetic fabrics are not suitable for sauna use. Access is permitted only with a 100% cotton towel.
Before sitting or lying on the benches, guests are required to place a towel on the benches before sitting or lying down to fully absorb perspiration.
The introduction of ice, essential oils, honey, cosmetic products, or any other items is not permitted.
Guests must comply with the instructions displayed on the signage near the sauna, including recommended duration and usage guidelines.